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Frequently Asked Questions

1.What is the dress code?

Functions

A stringent dress code applies, to maintain the high standard enjoyed by our venue, dress regulations may apply at various times across the week. Friday and Saturday evenings and when dress regulations are in effect , smart casual attire is to be worn. Failure to comply with the venues dress code will result in refusal of entry or removal from the venue. Collared shirts are preferential however not mandatory. T-shirts are permitted as long as they are of an acceptable standard of presentation and contain no offensive logos. Please no thongs, baseball caps, football shorts or active wear. If you have any questions in regards to the dress code please give us a call. ID Scanners operate from 9pm daily. Entry is subject to producing valid ID.

Potts Point Hotel

We really are quite casual here folks, just a few rules please: No feather boas, no veils, no dress ups and limited table decorations. Please keep it tasteful!

Sweethearts

We really are quite casual here folks, just a few rules please: No feather boas, no veils, no dress ups and limited table decorations. Please keep it tasteful!

2. Can I BYO?

Functions

Our functions room is a non BYO venue, we have a fully licensed bar with an extensive drinks selection.

Potts Point Hotel

Potts Point Hotel is a non BYO venue, we have a fully licensed bar with an extensive drinks selection.

Sweethearts

Sweethearts is a non BYO venue, we have a fully licensed bar with an extensive drinks selection.

3. What do you do for birthdays? (applies to all venues)

Please let your staff in venue know if it is your birthday, we will always make your visit extra special. You are more than welcome to bring a birthday cake, we do not charge for bringing your own cake.

4. Where is the closest parking? (applies to all venues)

Kings Cross Car Park – Elizabeth Bay Road.

5. What cards do you accept? (applies to all venues)

We accept all major credit cards or cash. A surcharge fee of 1% applies for all card payments.

6. How do I start a bar tab? (applies to all venues)

A bar tab can be started with a credit card and a valid driver’s license or passport.

7. Can I bring my dog?

Functions

Unfortunately we do not allow pets at our Functions.

Potts Point Hotel

We are dog friendly here at Potts Point Hotel you are welcome to have your dog sit with you in our outside area. Dogs must be on a lead at all times. Please respect the other patrons around you and remove your pet should it become disruptive.

Sweethearts

Unfortunately we do not allow pets at Sweethearts.

8. Do you have disabled access for all parts of the venue?

Functions

We have full disabled access at Kit and Kaboodle. Access is via the Sugarmill Hotel gaming room entrance with lift access to Kit and Kaboodle and Sweethearts Rooftop.

Potts Point Hotel

We have full disabled access at the Potts Point Hotel. Access via the gaming room entrance.

Sweethearts

We have full disabled access at Sweethearts. Access via the Potts Point Hotel gaming room entrance. With lift access to Sweethearts Rooftop and our Functions Room.

9. What are your opening hours?

Functions

Available 7 days by request.

Potts Point Hotel

Monday – Sunday 11:30am – late

Sweethearts

Monday – Thursday 4pm – Midnight, Friday – Sunday 12pm – Midnight

10. What time is lock out?

Functions

1:30 AM

ID Scanners operate from 9pm daily. Entry is subject to producing valid ID.

Potts Point Hotel

1:30 AM

Sweethearts

1:30 AM

11. Do you cater for dietary requirements? (applies to all venues)

Yes, we cater for dietary requirements. Please call our Reservations team to discuss your options, alternatively please advise your waiter on the day.

12. Do you cater for halal/kosher? (applies to all venues)

We are not a halal certified restaurant. However some of our products are processed halal by the manufacturer. Our kitchens are unable to produce kosher meals but we would be happy for you to pre-order a kosher meal in advance of your visit to be delivered to site. Please call our reservations team to discuss the most suitable options.

13. Where is the loading dock? (applies to all venues)

Loading dock located on Earl Place, Kings Cross.

14. Can I bring children to the venue?

Functions

All patrons must be over the age of 18 to enter Kit and Kaboodle.

Potts Point Hotel

Children are welcome at Potts Point Hotel Monday – Sunday however children must vacate by 8pm.

Sweethearts

Children are welcome at Sweethearts Monday – Sunday however children must vacate the venue by 9pm.

15. I have lost something who do I contact? (applies to all venues)

If you have left something in our venue please contact the venue directly.

16. I want to submit a guestlist for a club how do I do this?

Functions

Patrons can email info@sugarmill.com.au to request that their names be put down at the door.

ID Scanners operate from 9pm daily. Entry is subject to producing valid ID.

Potts Point Hotel & Sweethearts

The Potts Point Hotel & Sweethearts do not accept guestlists, however our Functions Room offers guestlist every Saturday night.

17. Can I buy a gift voucher?

Functions

Gift vouchers are now available.

Potts Point Hotel

Gift vouchers are now available.

Sweethearts

Gift vouchers are now available.

18. Where can I smoke?

Potts Point Hotel

The Potts Point Hotel is a non smoking venue, patrons are asked to vacate the venue if they wish to smoke.

Sweethearts

Sweethearts has a small area for smoking, within this area no food can be consumed.